Key findings of the 2025 customer satisfaction survey
Jouka conducted a customer satisfaction survey in autumn 2025 to map its customers’ experiences of cooperation, service quality, and products. The results of the survey show that customer satisfaction has remained at a strong level: the NPS score is 57, which is similar to the previous measurement and indicates a high level of customer recommendation.
Expertise and fast service set us apart
In their open responses, customers highlight Jouka’s expert service and quick response times. Communication is considered effortless, inquiries are answered promptly, and solutions are often found during the first contact. This saves customers time and supports smooth everyday operations.
“We respond quickly to requests for quotes and offer the most suitable option based on the inquiry.”
High quality and reliable delivery build trust
Product quality is strongly emphasized in feedback. Customers describe the products as durable, technically reliable, and long-lasting, and there are few complaints. Delivery reliability is also considered good: delivery times are as agreed, and any changes are communicated in good time.
“The products are high quality, and we have never had any quality issues.”
“Deliveries arrive on time.”
Cooperation is perceived as straightforward
Cooperation with Jouka is seen as long-term and confidential. Personal service, permanent contact persons, and clear communication support smooth cooperation and continuity in the long term.
“Communication is positive and clear.”
Development wishes for communication and documentation
Although the overall picture is clearly positive, the feedback also includes suggestions for improvement. Customers would like to see more active communication about new products and improvements, as well as clearer documentation, particularly in English. In addition, price competitiveness and cost-effectiveness are highlighted as factors that require attention.
“Information about new products and improvements could be provided in a newsletter.”
Feedback guides development
The results of the customer satisfaction survey and open comments confirm that Jouka Oy’s strengths lie in its expert service, high quality, and effective cooperation. A stable NPS score of 57 shows that Jouka’s customers are extremely satisfied with the cooperation. The feedback received serves as an important starting point for developing our operations and building even better customer experiences in the future.
“We ask that you continue to maintain a high level of service.”
“I can't think of anything that could be improved in terms of customer experience.”
